Returns & Refunds
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Please don’t hesitate to contact us at
. We will try our best to meet your request.
Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
We accept order cancellation before the product is shipped or produced.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email if you have any questions.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order.
If you have further questions/issues, please don’t hesitate to contact us at Service@franklinmint-shops3.com